Terms of Service

Overview

This website is operated by NeoPaws. Throughout the site, "we", "us" and "our" refer to NeoPaws. By visiting our site or buying from us, you agree to these Terms of Service. If you don't agree with them, please don't use the site.

Using our store

You must be at least the age of majority where you live to place an order, or have the consent of a parent or guardian. You may not use our products or site for any unlawful purpose, or interfere with the site's security or operation.

Products and pricing

We try to show product colours, sizes and details as accurately as possible, but screens vary and we can't guarantee an exact match. Prices are shown in the currency selected at checkout and may change without notice. We may limit quantities, discontinue a product or refuse an order at any time. If we cancel an order you have paid for, we will refund you in full.

Orders and payment

You agree to give current, complete and accurate purchase and account information. An order confirmation email means we have received your order; the order is accepted when it is dispatched. Payments are processed securely by our payment providers, and we don't store your full card details.

Shipping and returns

Delivery times and costs are set out in our Shipping Policy. Returns, exchanges and refunds are covered by our Refund Policy.

Product use and safety

NeoPaws LED gear helps make your dog easier to see in low light. It does not replace supervision, a properly fitted collar or harness, or care around traffic. Check fit and condition before each walk, follow the charging instructions and stop using any item that is damaged. Never leave a dog unattended while wearing a harness or leash.

Intellectual property

All content on this site, including text, images, logos and design, belongs to NeoPaws or its licensors and may not be copied or reused without written permission.

Third-party links and tools

Our site may link to or use third-party services. We aren't responsible for their content, products or practices.

Disclaimer and limitation of liability

The site and products are provided "as is" to the extent the law allows. Nothing in these terms limits rights you have under consumer protection laws that can't be excluded. Subject to those rights, NeoPaws is not liable for indirect, incidental or consequential losses arising from use of the site or products, and our total liability for any claim is limited to the amount you paid for the product concerned.

Governing law

These terms are governed by the laws of Canada and of the province in which NeoPaws operates.

Changes to these terms

We may update these terms from time to time. The current version is always on this page, and continuing to use the site after a change means you accept the updated terms.

Contact

Questions about these terms can be sent to fridaynsiadu@outlook.com.